If my item is damaged…
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer Service at 1-877-684-2831. You must contact Customer Service within 48 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.
-Damaged Big Screen TV's-
All LCD/DLP/D-ILA mirrors that are broken during shipping will be replaced at no cost to the customer. Due to the nature of this type of television, this damage is not a cause for damage exchange. All televisions 37 inches and larger will be opened at delivery for the customer to inspect the unit for damages. After inspection, the customer will be required to sign for the unit, acceptance being that the unit is in new condition and undamaged. The unit is then non-refundable and non-exchangeable. If my item is defective…
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.
The 30 day defective exchange policy does not apply to TVs 32" and larger, any oversized product(s) shipped via our motor freight company (not UPS), and car audio products and satellite systems (Auto or Home - Including HDTV Receivers). If any of these items are deemed defective, they will be covered exclusively by the manufacturers’ warranties, and you must contact the manufacturer for any repairs.
Note: Defective TVs 37" and larger will be serviced by a manufacturer authorized service provider who will be chosen at the sole discretion of the manufacturer. Defective TVs 37” and larger that can not be repaired will be replaced by their manufacturers.
To process a defective return/exchange you must contact Customer Service at 1-877-684-2831. All returns/exchanges require a Return Authorization Number (RA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box. We will cover the freight charges for defective exchanges and send out a UPS return label or our freight carrier.
If I don’t like or don’t want my item…
If you are not satisfied with your purchase, you may (after obtaining a Return Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges. Restocking fees* may apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
This 30 day return policy does not apply to televisions, any oversized product(s) shipped via motor freight (not UPS), headsets, Bluetooth items, satellite systems (Auto or Home - Including HDTV Receivers), car stereo merchandise, or open box/clearance merchandise. All Satellite Systems (Auto or Home - Including HDTV Receivers) and open box/clearance merchandise are Final Sale. Please note that 6ave.com is not able to accept returns of activated DirecTV products. These items must be returned directly to their manufacturer.
All Returns/Exchanges require a Return Authorization Number (RA#). Returns without RA#s will not be accepted. To obtain a Return Authorization Number, you must contact Customer Service at 1-877-684-2831. All Returns/Exchanges must be double boxed (manufacturer’s box must be inside of another box designed for shipping) with the RA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original merchandise box. There are NO refunds on Special Ordered Products. There are no returns or exchanges on registered performance plans. Please Note:
Free shipping
If your order was shipped for free or at a promotional shipping rate, you will incur the actual "to and from" UPS/Freight charges upon returning merchandise.
Refused and Undeliverable Packages
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of 6ave.com, the purchaser is responsible for payment of the full shipping amount.
*Restocking Fees
All returns will be subject to a 15 percent restocking fee for all non-defective opened merchandise. If the return does not include all original parts, accessories, is missing the UPC label, or is not double boxed, we reserve the right to charge an additional fee for the missing materials. Additionally, if your UPC label is missing we reserve the right to charge for the Rebate Offer amount.
Why is it important to buy from an authorized dealer?
Sixth Avenue Electronics is an authorized dealer for everything we sell. This is extremely important for you as a consumer, because buying from an authorized dealer is the only way to ensure your manufacturer’s warranty will always be honored. You also get the peace of mind that comes from knowing that all of our products come directly from the manufacturers. As an authorized dealer, our salespeople receive extensive training on all of the products we sell.
How do I know if an item is in stock?
The availability of a product is indicated on the product detail page. If the availability of the product is listed as 1-3 business days, this means your product is in stock at 6ave.com’s warehouse and is ready to ship. 5-7 business days means your item is in stock at one of our retail stores and will ship within this time frame. If an item is listed as on order, it means that this item is on order from the manufacturer and we will ship it as soon as we receive it.
Are all of the items available at Sixth Avenue Electronics stores available at 6ave.com?
While we feature an extensive product line on our site, not every item offered in Sixth Avenue stores is available online. As we continue to build our site, more items will become available online. Until then, please feel free to contact us at 1-877-684-2831 for a price quote for the product you are interested in. You may also visit one of our retail stores.
I haven’t received my email order confirmation. Did my order go through? Most email order confirmations are received almost immediately. If you have not received your order confirmation after 24 hours, please contact Customer Service at 1-877-684-2831 during regular business hours. We recommend that you add sales@6ave.com to your safe recipient’s list to ensure proper delivery of your order confirmation and further communications from us regarding your order, as some email applications may flag these as spam.
What are my payment options?
For your convenience, we offer a variety of payment options for online purchases. You may pay with Visa, MasterCard, American Express, Discover Card, Sixth Avenue Card, or PayPal (PayPal accounts and account addresses must be confirmed). We currently can only accept Sixth Avenue gift cards though our retail locations. Please note that purchases made with the Sixth Avenue Card may only be shipped to the billing address associated with that card.
An item I’m interested in does not show a price. How do I find out the price?
Due to special pricing and promotions, occasionally a product’s price can not appear on our website. In this event, please call a sales specialist at 1-877-684-2831 for product pricing.
What if there is a product I want, but I can’t find it on your website?
Please call us at 1-877-684-2831 to discuss availability.
Are all of the products offered on your site brand new, and do they all come with full USA warranties?
Yes, every item on our website is brand new unless it is clearly specified otherwise. All of our products carry full manufacturers’ warranties because we are authorized dealers for everything we sell.
Do your retail stores honor online specials?
Yes, our retail stores honor online specials during the specified promotional period unless otherwise noted. Please print the page and bring it to the store with you.
Does 6ave.com honor in-store specials?
Yes, 6ave.com honors all in-store specials during the specified promotional period unless otherwise noted. Shipping fees apply.
What does it mean when an item is listed as “In Store”?
So that you are aware of all of your product choices, we may occasionally feature a product on our website that is not available for purchase online. Items listed as “In Store” are only available for purchase at one of our retail stores.
Will I be charged sales tax?
Only residents of NJ, NY, and PA will be charged sales tax.
Do you accept volume purchases?
We accept volume purchases from corporate accounts, schools, nonprofit organizations, and for insurance replacement. You may pay by credit card, company check, or wire transfer. We are not able to accept purchase orders at this time. For more information, please send an email to volumeorders@6ave.com.
Corporate Accounts: We carry a premier line of high end products, and are happy to offer businesses competitive pricing on volume purchases.
Small and Medium Sized Businesses: You don’t have to be a huge company to take advantage of our volume order discounts. We have solutions for companies of every size.
Schools, Government Agencies, and Non Profits: We are proud to provide public institutions and non profit organizations with the products they need at discounted prices.
Home Builders: Whether you need an entertainment solution for a client or products for a multi-unit housing project, 6ave.com will work with you to develop a cost-effective solution.
Insurance Replacement: 6ave.com will conveniently work directly with your insurance provider to provide the quickest replacement possible, making the process less of a hassle for you.
Do you accept internationally issued credit cards?
We do not currently accept credit cards issued outside of the US and Canada or those billing addresses outside of the US and Canada. We apologize for any inconvenience.
At what point during the order process will my credit card be charged?
Your credit card will be charged when your order is processed. If you are using Pay Pal as your payment method, funds will be withdrawn from your account as soon as you place your order.
How long will my item take to arrive?
Your item will be shipping from 6ave.com’s warehouse located in Springfield, NJ. Most, except televisions 37” and larger, are shipped via UPS. You may choose from a variety of shipping options including next day delivery, second day delivery, and next day Saturday delivery (you must call Customer Service at 1-877-684-2831 to schedule next day Saturday delivery). Next day delivery is not available in some remote areas. To confirm its availability in your area, please contact UPS directly. Customers in Hawaii, Alaska, Puerto Rico, and the US Virgin Islands are not eligible for ground shipping and must choose either next day or second day delivery. If you have ordered a television 37” or larger, which will be delivered via motor freight, a 4 hour delivery window will be scheduled. Additional charges may apply to items shipped via motor freight. Please contact Customer Service with any questions. Items shipped to remote areas may be delayed.
Please Note: This is the amount of time it will take for your purchase to reach you after it has been shipped. For example, if you choose second day delivery, you will receive your purchase 2 business days after it has been shipped. There are several factors that influence how long it will take us to ship your order.
The item must be in stock. Our website indicates each product’s availability. Please use this as an estimate as to how long it will take your item(s) to leave our warehouse.
Your credit card company plays a role in how quickly your order is processed. While we will process your credit card as part of our order process, any issues with your account or provider may delay the shipment of your order.
Your billing and shipping addresses must be correct and verifiable with your credit card company. If either of these addresses is not correct, this will cause a delay in your order. Also, please be advised that having your purchase shipped to an address other than your billing address requires address verification and may also prevent your order from shipping on the same business day.
How will my purchase be shipped?
Most of our items are shipped via UPS. Televisions 37” and larger and select other items are shipped via motor freight. There are 3 home delivery options to choose from that are all available nationally. When you choose free curbside shipping, the item will be delivered to your curb. Choosing front door service means your item will be delivered to your door for an additional fee. When you choose to upgrade to our white glove service, your TV will be brought into your home, unpacked, and all of the packaging will be discarded. If you are located in an area served by a Sixth Avenue retail store, you should contact Customer Service at 1-877-684-2831 or customerservice@6ave.com to schedule your delivery. Customers that are not local to a Sixth Avenue store will be contacted by one of our representatives to schedule a 4 hour window for delivery.
How much do you charge for shipping?
Shipping charges vary both by the product and the state it is being shipped to. We offer a variety of shipping options including next day, second day, next day Saturday (please call Customer Service at 1-877-684-2831 for this option), and white glove service. The availability of our Free shipping promotion varies by product and by season. Please ask your sales specialist about the availability of Free shipping. Additional charges may apply to items shipped via motor freight.
Can I have my item shipped to an international address, US PO Box, or FPO/APO military address?
At this time, we are unable to ship items to:
International addresses
Post Office boxes in the US
APO/FPO military addresses.
We apologize for any inconvenience.
Can I re-route my package?
Yes, you may re-route your package but you must contact us a least one full business day before your estimated delivery date. The new address must be on file with your credit card company or you must fax us the required address verification materials. Please note that purchases made with the Sixth Avenue Card may only be shipped to the billing address associated with that card. Re-routing your package may delay your delivery date. Please contact Customer Service at 1-877-684-2831 to re-route your package.
Can you ship to an address other than my billing address?
In order to protect our customers, whenever the shipping address is different than the credit card's billing address we require one of the following before we can ship your order:
1) Contact your credit card issuer and add the shipping address to your account as a secondary shipping address. This will not affect your credit card billing or your credit card account in any way. If choosing this option, please contact Customer Service toll free at 1-877-684-2831 or email us at customerservice@6ave.com after having added the shipping address to your account. You will need to provide the credit card issuer's telephone number located on the back of the card and your order number in order to quickly process and ship your order. Your credit card will not be charged.
-OR-
2) Fax a signed letter requesting your order be shipped to a different address along with a photocopy of your driver's license and a photocopy of the back of the credit card used for the purchase to Customer Service at 1-973-467-2286.
Please note: Purchases made with the Sixth Avenue Card may only be shipped to the billing address associated with that card.
What do I do if something is missing from the box?
If something is missing from the manufacturer’s box (i.e. a remote control or instruction manual), you should contact the manufacturer directly to expedite receipt of the missing item. If something is missing from the shipping box (i.e. you ordered 2 items and only 1 is delivered) this means that the additional item will be arriving separately. In this case, you can contact Customer Service at 1-877-684-2831 or customerservice@6ave.com to check the status of a missing item.
After arranging for a damaged exchange, how long will it take to receive my new item?
We make every effort to ship inventory as quickly as possible. We can not ship your new item, however, until the damaged item is in our possession or that of our shipping company. From that point, you can expect your item to ship in 48-72 business hours.
What is your price matching policy?
As a service to our valued customers, 6ave.com is proud to offer price matching. We will match any authorized dealer’s price. Price matching is only applicable to identical conditions of sale and for items with the same model number. The competitor’s item must be in stock and its price must include shipping. Store coupons and rebates do not apply. Please call Customer Service at 1-877-684-2831 for price matching. You must have proof of the online advertisement and the date and time offered. Please Note: Promotional items, one of a kind sales, auctions, open box sales, coupons, verbal price quotes, and other promotions may not be eligible for price matching.
What is your price protection policy?
6ave.com protects all of our customers with a 30-day price protection policy from date of purchase. In order to qualify for Price Protection the minimum difference in price must be greater than ten dollars. This price protection policy is for online purchases only. If a customer finds the identical item for a lower shipped/delivered price within 30-days of the original proof of purchase from an AUTHORIZED ONLINE DEALER, we will issue a refund for the total shipped dollar amount difference. We will not match other dealers’ typographical errors. To claim price protection, please call Customer Service at 1-877-684-2831 with proof of the online advertisement and the date and time offered. Please Note: Promotional items, one of a kind sales, one day sales, limited time offers, auctions, open box sales, coupons, verbal price quotes, and some other promotions may not be eligible for price protection. Sixth Avenue Electronics (6ave.com) special promotions are not eligible for price protection.
What is your privacy policy?
6ave.com is dedicated to providing our online customers with a safe and secure shopping experience. Please see our privacy policy.
My item is defective, but the timeframe to return or exchange it has expired. What can I do?
If the timeframe has passed to return the item to Sixth Avenue Electronics or arrange for an exchange, you must contact the manufacturer for a replacement.
What types of rebates do you offer?
We offer 2 types of rebates: 6ave.com rebates, processed through Sixth Avenue Electronics, and manufacturer rebates that are processed directly through the manufacturer.
What documentation will I need to get a rebate?
Most rebates require a rebate form, your receipt, and the UPC code located on the product’s packaging. Check the specific rebate for required documentation.
How long will it take to receive my rebate?
Most customers receive their rebates within 8 weeks of the date the manufacturer receives the necessary rebate documentation. Please contact the manufacturer directly to check the status of your rebate.
How can I get another copy of my receipt?
Please contact Customer Service at 1-877-684-2831 or customerservice@6ave.com for another copy of your purchase receipt.
What are 6ave.com conditions of use?
YOUR ACCOUNT
You are responsible for maintaining the confidentially of your account and password and for controlling access to your computer. You agree that you are solely accountable for all activities that occur under your account or password.
ORDER APPROVAL POLICY
Confirmation of receipt of your order, via email, phone, or any other means, does not signify our acceptance of your order or confirmation of our offer to sell or our offer to sell at the price specified. We reserve the right to accept or decline your order for any reason and to cancel it at any time. In addition, we may require additional verifications or information before approving an order. Only confirmed PayPal accounts will be approved as acceptable forms of payment.
PRICING
6ave.com can not verify the price of an item until it enters the order approval process, despite if an email or verbal confirmation has been given as to the successful receipt of your order. Your credit card is not charged, however, until after your order has entered the shipping process. Despite the best efforts of 6ave.com, a small number of the products offered may be mispriced. If this occurs and the item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instruction before shipping or cancel your order in which case you will be notified of the cancellation.
6ave.com reserves the right to refuse or cancel any orders placed when an item is listed at the incorrect price. We reserve the right to refuse or cancel such orders whether or not they have been confirmed and whether or not your credit card has been charged. If your credit card has been charged, 6ave.com will immediately issue a credit to your credit card account for the purchase amount.
TOTAL TIME FOR DELIVERY
Total time for delivery is the amount of time it takes for order processing and approval, payment authorization, and transit from the carrier. Please take this into account when estimating when you think your order will arrive.
PROCESSING TIME
Our Customer Service department thoroughly reviews every order to ensure accuracy, validity of the payment method, and that you are authorized to use the chosen method of payment. Once your order has completed this process, it will be sent to our warehouse for shipment.
SHIPPING TIME
At Checkout, you will have a variety of shipping options to choose from. Shipping time is the amount of time it takes your purchase to reach you once it has left our warehouse. 6ave.com’s shipping options include:
UPS Next Day Air: Choosing UPS Next Day means you will receive your package the next business day after it was shipped.
UPS 2nd Day Air: Choosing UPS 2nd Day means you will receive your package two business days after it its shipped
UPS Ground: Reliability meets value. With UPS Ground, your purchase will arrive to you 1-5 business days (Delivery based on distance to destination) after it is shipped.
UPS 3-Day Select: Choosing UPS 3rd Day means you will receive your package by the conclusion of the day the next three business days after it its shipped.
Free Curbside Delivery: When you choose curbside delivery, your item will be delivered to your curb with the utmost care.
Front Door Delivery: For an additional fee, your item will be brought inside the front door of your home.
White Glove Service: Sit back and relax. When you choose our optional white glove service, your TV will be brought into your home, unpacked, and all of the packaging will be discarded.
COPYRIGHT
All content found on this site, including but not limited to text, graphics, logos, button icons, images, and software is property of 6ave.com or its content providers and is protected by both United States and International copyright laws. All software used on this site is property of 6ave.com or its software providers and is protected by United States and International copyright laws. 6ave.com users may use our content for reference and as a shopping resource, however any other use is strictly prohibited.
PRODUCT DESCRIPTIONS
6ave.com and its affiliates make every effort to be as accurate as possible. 6ave.com does not guarantee that product descriptions and other content on this site is accurate, complete, current, reliable, or free from error. If a product offered by 6ave.com is not as described, your only remedy is to return it in unused condition.
DISPUTES
Any dispute relating in any way to your visit to 6ave.com or to products you purchased through 6ave.com shall be submitted through confidential arbitration in New York, NY.
LIMITATIONS OF LIABILITIES
By using 6ave.com you agree that use of the site is at your sole risk. 6ave.com and all information, content, materials, products, software, and services included in or otherwise made available through the site are provided by 6ave.com or its affiliates on an “as is” and “as available” basis. Neither 6ave.com nor its parent company, affiliates, directors, employees and third party content providers warrant that use of 6ave.com will be uninterrupted, complete, accurate, or free from error. 6ave.com and its affiliates do not warrant that this site, information, content, material, products, software, or services included on or otherwise made available to you through this site, servers, or email sent from 6ave.com are free from viruses or other harmful components. 6ave.com and its affiliates will not be liable for any damages of any kind arising from use of this site or any of the information, materials, products, or services included or made available via this site including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
6ave.com reserves the right to change product pricing, terms, specifications, and warranties at any time and without notice.
WARRANTIES
To the full extent permissible by applicable law, 6ave.com and its affiliates disclaim all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. No advice or information given by a 6ave.com associate constitutes a warranty.
SITE POLICIES These policies, and all policies posted on this site, govern your visit to 6ave.com. We reserve the right to make changes to our site, policies, and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
What types of installation services do you offer?
At Sixth Avenue Electronics we don’t just sell you a product, we provide a complete shopping experience by offering both home and car installations throughout New Jersey and New York. We offer car audio installation, custom car installation, home installation, and home automation. From satellite radio and wiring a surround sound system, to a complete cosmetic makeover for your car and a custom designed theater for your home, we have the professionals to assist you in bringing your vision to life. To learn more, visit a store near you or Contact Us.
Do you offer home deliveries?
Yes, we are happy to offer our customers the convenience of home delivery. 3 home delivery options are available nationally and for an additional fee. When you choose curbside shipping, the item will be delivered to your curb. Choosing front door service means your item will be delivered to your door. Our white glove service option means your TV will be brought into your home, unpacked, and all the packaging will be discarded. To learn more, visit a store near you or Contact Us.
Do you offer extended warranties?
Yes, we offer up to five years coverage on all products. Please speak to a sales specialist by calling 1-877-684-2831 to discuss adding an extended warranty to your purchase.
I have a question and can’t find an answer on your site. What should I do?
For additional assistance contact Customer Service at 1-877-684-2831 or customerservice@6ave.com to speak to one of our friendly and knowledgeable professionals.
What if I require assistance with my B2B account/order?
For assistance with your B2B account/order please visit the B2B FAQ's page.
Online prices and availablity generally mirror our retails locations, but may vary at times.
Prices and offers are subject to change.
Conditions of use &Privacy Policy.
